WHAT IS SYNAPSE MOBILE?
There are components of Enjay Synapse Mobile Solution.
Enjay Synapse Mobile – CRM Module.
Enjay Synapse Mobile – Android App.
Synapse Mobile is an Android based totally App which fits with tải app android apk Sugar CRM or any Sugar Variant (like SuiteCRM). It permits your Android telephone to act as a call centre device. Eg: A call comes to your cellular, and a pop-up will appear for your CRM, OR you click on at the Number in CRM, and Synapse Mobile routinely dials from Android Phone.
You can also use Synapse to send/get hold of SMS. All Calls/SMS (Inbound/outbound) are logged into CRM robotically. Even the calls are recorded (Conditions apply) and recording is placed in CRM (Calls Module).
HOW SYNAPSE WORKS…
You get any name in your mobile, and your CRM screen will pop up the information of the caller.
You click on on any range in Seattle and a name is robotically dial from your cellular
All the calls incoming and outgoing are logged robotically into CRM
Call recording is likewise synced with CRM which means that you could get entry to name recording logs from CRM
Calls are recorded on the Android app, and they’re periodically synchronized to CRM
REQUIREMENTS TO USE ENJAY SYNAPSE
A browser on any PC for having access to the CRM.
An Android phone in which you could installation Enjay synapse cellular app. Android telephone should be about android four.4
It’s preferred to have each the Android smartphone and the PC together with your browser must be in same Wi-Fi. However although Mobile is on 3G and your PC the use of Wifi, then also it is able to paintings easily.
ENJAY SYNAPSE FEATURE LIST
Incoming Call Popup.
Click to Call for outgoing Calls.
Call logging immediately into CRM.
Call Recording file immediately into CRM.
Send SMS from your CRM, and it goes from your Mobile.
If you get hold of SMS on your Mobile, it receives logged into CRM.
All Calls/SMS logged into CRM are mechanically associated (to Lead/Contact/Account) and assigned to the specific consumer.
ADVANTAGES OF USING ENJAY SYNAPSE CALL CENTRE:
No Capex required for setup. No hardware or luxurious software program wished for installation.
No Telephony Server (or EPABX Required).
CRM server not required to be established on-premise.
No PRI Modems required.
No IP Phones required.
No Cabling required.
PRI traces are tough to get due to Technical and feasibility problems.
Calls executed from PRI lines are a good deal dearer than GSM SIMs.
Not suitable for smaller Teams considering PRI continually comes in bulk of 10/30 lines.
Monthly Budget (or commitment) is a whole lot higher and no longer less costly for smaller corporations.
If some client motels a few DNC (Do Not Call) violation criticism entire PRI line is blocked – which means that your entire Call centre is down.
Each Number is bound to Individual Agents. So no want of Intelligent routeing.
Response charges to landline (or Telemarketing) Numbers are always low. So calling from GSM (Mobile) Number will increase your threat of name pickup.
Some degree of Call Distribution and Call Queue may be performed the usage of Mobile Forwarding capabilities (like if Busy then transfer to other Mobile Number or if now not picked up within positive seconds then transfer to every other Mobile range). Note: These offerings are supplied through your Telecom Operator and not Synapse Mobile.
All calls are logged robotically into CRM. Which method you get exquisite reporting.
Missed Call Management (right from CRM dashboard).
Call recording document proper into CRM (Calls Module).
Calls get associated with Leads / Contacts / Accounts directly into CRM.
Call disposition is chosen immediately into CRM (lots simpler to control).
Do Lead / Sales Management also together with conventional telephony, which increases efficiency to much higher stage.
You are handling the whole lot on Large Screen in the browser, which is an awful lot easier to handle in comparison to Mobile device.
You can have a couple of campaigns for a couple of customers (or organizations).
The big benefit with statistics security, as you are not giving Excel files to callers, however you’re uploading it securely. Users can simplest originate calls, and that they can’t download all the statistics.
User sensible calls.
Total call duration
Lots of custom reviews from CRM platform.
Enjay Synapse Supports SMS and Email Templates.
Manager/Admin can see stay reporting and facts.
ADVANTAGES OF ENJAY SYNAPSE MOBILE OVER CLOUD TELEPHONY SOLUTION
Cloud telephony there is continually double billing due to the fact every call requires two channels.
GSM Calling fees are lowest compared to some other telephone line (PRI or Landline)
The biggest gain is that You own the number. You do not get tied up to Cloud telephony company.
If Customer calls you – you see the Customer’s Number.
If you name the Customer – Customer sees your quantity.
Which Android OS are supported.
Android four.Four and above.
Is Synapse Mobile available on iOS phones?
NO, It’s now not to be had and No immediately plans for freeing.
Which Sugar CRM variations / Editions are supported.
Sugar CRM. 6.5.X (Any edition – CE, Pro, Ent)
Which Suite CRM variations / Editions are supported.
Any Suite CRM version which is based on Sugar model 6.Five.X or above.
How to Buy Synapse Mobile
Click on above button for Demo, replenish the shape and we will connect you.
What is the Synapse Mobile subscription version
Synapse Mobile is priced per consumer according to month foundation.
Can Synapse Mobile paintings if there’s No Internet connection to Mobile or if My CRM is onsite?
The handiest requirement is that each Mobile and CRM should be in unmarried Network. So if you have onsite Server and all your users are neighborhood. There is no internet required.
What permissions do I must permit in my Mobile Device for running Synapse Mobile?
Manage Phone Calls.